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Surprise: Volkswagen integrates ChatGPT into voice assistant in cars

January 10, 2024

Volkswagen ChatGPT combined with voice assistant IDA

“The artificial intelligence-based chatbot will soon help Volkswagen drivers improve their driving experience even further. The seamless integration of ChatGPT will be possible for all Volkswagen models equipped with the IDA voice assistant. ChatGPT’s integration was developed by Volkswagen’s technology partner Cerence Inc,” the manufacturer said.

Volkswagen first manufacturer with ChatGPT

With this move, Volkswagen becomes the first volume model manufacturer to offer ChatGPT as a standard feature. Most models will have the new feature starting in the second quarter of 2024.

Available in multiple models

ChatGPT will be available in the ID.7, ID.4, ID.5, ID.3, the Tiguan and Passat plus the new Golf, as long as the car size is equipped with the latest generation of the MIB infotainment system. For the driver, virtually nothing changes. In fact, there is no need to create a new account, install a new app or set up ChatGPT. The voice assistant is activated by saying “Hello IDA,” or by pressing the button on the steering wheel.

Here’s how it works

IDA automatically determines whether to perform a vehicle function, search for a destination or adjust the temperature. If the request cannot be answered by the Volkswagen system, it is forwarded anonymously to AI and the familiar Volkswagen voice responds.

What about privacy?

ChatGPT does not access vehicle data; questions and answers are immediately deleted to ensure the highest possible level of data protection. Integration with the well-known chatbot is made possible by Cerence Chat Pro from Cerence Inc, Volkswagen’s technology partner. That enables voice assistant IDA to provide accurate and relevant answers to virtually any question imaginable. The feature also ensures security and seamless integration with IDA’s myriad capabilities for seamless ease of use for drivers.

Large language models

In the future, Volkswagen and Cerence will continue working together to design a new user experience based on large language modeling (LLM) as the basis for Volkswagen’s next-generation in-car assistant.